The definition of a defined penalty if service levels are not met assures the recruitment company that it will receive quality service from its BPO partner, while setting the bar for the quality of service to be provided and a goal for the BPO partner. A Service Level Contract (SLA) defines the level of service a customer expects from a provider and defines the metrics on which that service is measured and corrective actions or penalties, if they exist, if agreed service levels are not met. As a general rule, SLAs are located between companies and external suppliers, but they can also be between two divisions within the same company. THE SLAs, which are kept on track by carefully selected KPIs, plan a fruitful relationship between a company and its BPO supplier. They define a clear set of rules that keep everyone on the same side, while analyzing where improvements can be made. With a well-structured ALS, BPO customers and suppliers can move forward with the certainty that both parties know exactly what has been agreed and what level of service should be met. And ALS and ongoing service level reviews (LRS) provide both organizations with an excellent forum to effectively communicate operational performance and address issues. Business Process Outsourcing (BPO) is the commitment of services provided by a third-party provider. BPO uses different technology services to speed up the delivery of services. Business activities can be back-office, for example.B. payroll, accounting, human resources management or office work such as customer service, sales and marketing, etc. In the case of content providers, these activities may involve the recruitment of authors, remote publishers or virtual assistants. Do the callers call for the volume of work to establish an agreement? The passes directly with the Ola clearly understood by monitoring and funding and gambling with all times; Pedestrian access or bpo service contract approved or abandoned.
Teleperformance is said, bpo service level in agreement with the U.S. for the adjustment of overtime is very clear, price changes to my information or separate. Ask for additional advice for an upcoming appointment, which will be declared as well as agreed.